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JL Ancore Privacy Statement 

Our Privacy Commitment 

JL Ancore Pty Ltd is committed to managing personal information in an open, transparent, and responsible manner, consistent with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Statement explains how we collect, use, store, and disclose your personal information. We may update this statement periodically, and the most recent version will always be available on our website. By using our website or engaging with JL Ancore’s services, you agree to the terms outlined in this Privacy Statement.

What is Personal Information ?

Personal information means information about an identifiable individual, or an individual who is reasonably identifiable, regardless of whether the information is true or recorded in material form.

The personal information we may collect includes (but is not limited to):

  • Name and contact details (such as phone number and email address)

  • Business or delivery address

  • Payment or billing information

  • Details relating to product enquiries, sourcing requests, or logistics arrangements

How We Collect Personal Information 

We collect personal information directly from you where possible, including when you:

  • Make an enquiry or request a quotation

  • Place an order or arrange delivery

  • Communicate with us by phone, email, or via our website

  • Visit our website or social media pages

We may also receive limited information from third-party logistics providers or partners directly involved in facilitating your order or delivery.

Website Useage and Cookies 

When you visit our website, we may use cookies or similar technologies to enhance your browsing experience and analyse website performance.
Cookies are small files stored on your device that help us understand user preferences and improve functionality.

Cookies do not personally identify you. You may choose to disable cookies through your browser settings; however, some website features may not function as intended.

We may also collect non-identifiable website data such as:

  • IP address

  • Browser type

  • Pages visited and time spent on the website

This information is used only for website management and service improvement.

Why We Collect Personal Information 

We collect and use your personal information to:

  • Process and deliver product orders or sourcing requests

  • Communicate with you regarding your enquiries or transactions

  • Manage logistics, shipping, and supplier coordination

  • Improve our services and customer experience

  • Comply with legal obligations or respond to lawful requests

We will not sell, rent, or share your personal information with any unrelated third party. Your information is only shared with trusted service providers directly involved in processing, shipping, or delivering your order.

Disclosure of Personal Information 

We may disclose personal information to:

  • Freight and logistics partners to arrange delivery

  • Third-party suppliers to fulfil product sourcing requests

  • Financial institutions for payment processing

  • Government or regulatory authorities if required by law

All third parties are required to handle your information securely and only for the purpose for which it was provided.

Storage and Security of Personal Information 

We take reasonable steps to ensure that your personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

  • Electronically in secure, password-protected systems or cloud-based servers

  • In physical form at secured office locations

Access to personal data is restricted to authorised personnel only.

Accessing or Correcting Your Personal Information 

You may request access to, or correction of, your personal information held by JL Ancore at any time by contacting us in writing.
We will respond within a reasonable timeframe (typically within 30 days).

We may deny access in limited circumstances permitted under the Privacy Act, such as where access would:

  • Unreasonably impact another person’s privacy; or

  • Be unlawful or subject to legal privilege

Complaints or Queries 

If you have a query or complaint about how we handle your personal information, please contact us:

JL Ancore Pty Ltd
Email: sales@jlancore.com.au

We aim to respond to all privacy-related queries within 14 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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